Return & Refund Policy

Return & Refund Policy — Arabian Market

At Arabian Market, customer satisfaction is important to us. We aim to provide a smooth, transparent, and reliable shopping experience for customers across the United Arab Emirates.

Please review our Return & Refund Policy carefully before placing an order on arabianmarket.store.

Eligibility for Returns

Returns are accepted only if the product received is:

  • Damaged upon delivery

  • Defective

  • Not functioning properly

Customers must notify us within 7 days of receiving the order.

Return requests submitted after 7 days from the delivery date will not be eligible for return or refund.

Return Request Requirements

To process your return request, please provide:

  • Clear photo or video showing the defect or damage

  • Order number

  • Full name and contact details

This information allows our team to verify and process requests efficiently.

Conditions for Return Approval

For a return to be approved:

  • The product must remain in its original condition

  • All accessories and components must be included

  • Original packaging must be provided

  • The item must not show signs of misuse, damage, or alteration after delivery

Return Shipping

  • Customers may be responsible for return shipping arrangements when applicable.

  • Original delivery charges are non-refundable, including free delivery promotions.

  • Return shipping costs are non-refundable.

Refund Process

Once the returned product is received:

  1. Our team will inspect the item.

  2. You will be notified regarding approval or rejection.

  3. Approved refunds are processed within 7–14 business days.

Cash on Delivery (COD) Orders

Since Arabian Market operates on a Cash on Delivery basis, approved refunds will be issued via bank transfer or an agreed alternative refund method.

Non-Returnable Cases

Returns will not be accepted if:

  • The product is damaged due to misuse after delivery

  • The item is returned without original packaging

  • Accessories or components are missing

  • The return request is submitted after 7 days

  • Damage occurs after successful delivery

Duties & Charges

  • Any applicable duties or taxes are non-refundable.

  • Shipping and delivery charges remain non-refundable once the order has been processed or delivered.

Contact Us

For return requests or assistance, please contact our support team:

Email: ArabianMarket.store@outlook.com
Phone: Available Soon
Website: arabianmarket.store