Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) — Arabian Market

Below are answers to common questions regarding delivery, Cash on Delivery (COD), returns, and customer support at Arabian Market.

🚚 Delivery & Shipping (UAE)

1) How long does delivery take?

Orders are delivered within 3–5 working days across the United Arab Emirates. Delivery times may vary during public holidays, promotions, or high-demand periods.

2) Do you offer free delivery?

Yes — Free Delivery is available across the UAE.

3) Do you deliver to all Emirates?

Yes, Arabian Market delivers across all Emirates including:

Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

4) When will my order be processed?

Orders are usually processed within 24 hours after confirmation.

5) Can I track my order?

Once your order is dispatched, delivery updates may be shared via email or WhatsApp (available soon).

6) Do you ship internationally?

Currently, Arabian Market delivers within the UAE only.

7) What happens if my address or phone number is incorrect?

If delivery fails due to incorrect details or an unreachable phone number, additional re-delivery charges may apply.

💵 Cash on Delivery (COD)

1) What payment methods do you accept?

We currently accept Cash on Delivery (COD) only.

2) When do I pay for my order?

Payment is made in cash directly to the courier at the time of delivery.

3) Can I open the package before payment?

Courier policies may vary. In most cases, payment must be completed before opening the package.
If you receive a damaged or defective item, please contact us within 24 hours with photo or video proof.

4) Will my order be confirmed?

Yes. In some cases, our team may contact you to confirm delivery details to ensure successful order processing.

5) What happens if I refuse delivery?

Repeated order refusals may result in restricted access to future orders to prevent misuse of the COD service.

🔄 Returns & Support

1) What is your return policy?

Returns are accepted only for damaged or defective items reported within 7 days of delivery.

2) What is required for a return request?

Please provide:

  • Photo or video proof of the issue

  • Order number

  • Your name and contact details

3) When should damaged or missing items be reported?

Issues must be reported within 24 hours of delivery with clear photo or video evidence.

4) How long does a refund take?

After inspection and approval, refunds are processed within 7–14 business days.

For COD orders, refunds are issued via bank transfer or an agreed refund method.

5) Are delivery fees refundable?

Delivery charges, return shipping costs, duties, or applicable service fees are non-refundable.

📦 Orders & Products

1) Can I change my address after placing an order?

If your order has not yet been dispatched, we may be able to update your details. Please contact us as soon as possible with your order number.

2) Can I cancel my order?

Orders may be canceled only before dispatch. Contact support immediately for assistance.

3) Are product images accurate?

Yes. We use real product images whenever possible. Minor variations may occur due to screen settings or packaging updates.

4) Are all products always in stock?

Product availability may change. If an item becomes unavailable after ordering, our team will contact you with suitable options.

📩 Contact Us

If you need further assistance, please contact our support team:

Email: ArabianMarket.store@outlook.com
Phone: Available Soon
Website: arabianmarket.store

🛍 About Arabian Market

Arabian Market offers modern essentials, smart gadgets, and lifestyle products designed to simplify everyday living across the UAE. Our goal is to provide quality products, reliable delivery, and a smooth shopping experience you can trust.